Terms of service
Last updated: October 22, 2026
Store operator and contact information
This online store is operated by FOP Volkova Mariia.
Business address:
Yury Zoyfera 7 / 93
Kharkiv, Kharkivska, 61058
Ukraine
Email: grannysboxetsy@gmail.com
Phone: +380 63 833 53 70
Western Bid
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see "WESTERN BID" listed as the payee on your PayPal account and credit card statement.
Products and orders
Product descriptions, photographs, prices, available options and shipping costs are shown on the relevant product page or at checkout. Many items in our store are vintage. Any visible signs of age or wear are described or shown in the product listing.
An order is accepted after payment has been successfully received. Please check your order details carefully before completing payment.
Order cancellations
You may request cancellation within 1 hour after payment by emailing us at grannysboxetsy@gmail.com. Include your order number. We will confirm whether the order can be cancelled.
This one-hour cancellation period does not affect any cancellation or withdrawal rights that apply under consumer protection laws.
Shipping and delivery
Available shipping methods, costs and estimated delivery times are shown at checkout or in the relevant product listing. We will provide tracking information when it is available.
If an order is lost in transit or arrives damaged, please contact us at grannysboxetsy@gmail.com with your order number. For a damaged item, please send clear photos or an unboxing video showing the packaging and the item, if available. We will review the information and work to resolve the issue.
If we confirm that an order was lost in transit or damaged on arrival, we will issue a full refund. This does not limit any consumer rights that apply under applicable law.
Returns and refunds
If you change your mind, you may request a return where a return right applies to your purchase. The applicable return period and conditions depend on the law governing your purchase.
Where permitted by law, the buyer is responsible for the direct cost of return shipping for a change-of-mind return, provided this responsibility was disclosed before purchase. Please contact us at grannysboxetsy@gmail.com before sending an item back so we can provide return instructions.
These terms do not limit your rights regarding goods that are damaged, faulty, lost in transit or not as described. Any mandatory consumer rights that apply to your purchase remain unaffected.
Contact
For questions about an order, product, delivery or return, contact us at grannysboxetsy@gmail.com or +380 63 833 53 70.